Refund policy

Return & Refund Policy
Last Updated: September 2, 2023

Thank you for choosing Palthreads.com for your Palestinian shirts and solidarity items. We strive to ensure your satisfaction, but if something isn’t quite right with your purchase, we’re here to help. Please review the details of our Return & Refund Policy below:

1. Returns

You have 90 calendar days from the date of purchase to return an item for a refund or exchange. To be eligible for a return, the item must be:

  • In the same condition as when you received it.
  • Unworn, unused, and in its original packaging.

To start a return, please contact our customer support team at info@palthreads.com. Be sure to include your order number and the reason for the return, and we will provide you with the necessary return authorization and instructions.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will issue a refund to your original method of payment. Please note that the processing time for refunds may vary depending on your payment method and financial institution.

3. Exchanges

If you would like to exchange an item, please reach out to our customer support team at info@palthreads.com. We will guide you through the exchange process and provide instructions on returning the original item and receiving the new one.

4. Shipping Costs

Shipping costs are non-refundable. You will be responsible for covering the return shipping costs unless the return is due to an error on our part or a defective item. In such cases, we will provide assistance to ensure the return is processed at no cost to you.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue quickly, either by providing a replacement or offering a refund.

6. Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a refund. If the order has already been dispatched, you will need to follow the standard return process as outlined above.

7. Contact Us

For any questions or concerns regarding this Return & Refund Policy, feel free to contact us at info@palthreads.com.

By making a purchase on Palthreads.com, you confirm that you have read, understood, and agreed to this Return & Refund Policy.